FAQ

FAQ

Answers to your questions

What profile do you use?
We use Profile 22 and Swish Profile.
What size of frame do you use?
We offer a 70mm or 60mm frame.
What width of glass do you use?
We use a 28mm glazed unit as standard.
Are your windows A rated for energy efficiency?
Yes. We supply A & B rated energy efficient windows. For more information see the efficiency page.
Do you supply triple glazed units?
Yes. We can supply a range of triple glazed units.
How secure are your windows?
All our windows are internally glazed and are Secured by Design (police preferred).
Can I see sample products?
Our sales advisor will arrange to show you samples of the products available.
When will your sales advisor be able to visit my home?
Our advisors are able to visit whenever you are available including weekends and evenings.
How long will the initial visit take?
Usually 30-60 minutes depending on the size of job.
What guarantee do you offer?
All window and door profile is 10 years and all sealed glazed units are 10 years guarantee.
What if I have a problem with my windows after installation?
Arctic windows pride themselves on leaving a job well fitted and our clients happy. In the unlikelihood that a problem should occur, we will endeavour to have an installer on site within 2-3 days to assess the issue raised and schedule a suitable time to rectify the problem as required.